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Friendly manner and helpful thought out - from being greeted at the door right though to picking the car back up
I liked the video from under the car
Good communication and friendly advisers
The service experience was good, they booked the car in without any issues at a time that suited me, then they picked the car up and dropped it off after. Nothing was too much trouble.
The speed of turnaround was excellent, and the diagnostic was done quickly which ment the repair could be done next day,
Very happy with the customer service
The staff were friendly, professional and done an outstanding service I felt very reassured after MOT
Very good staff and service
No issues at all. Took longer for the first service, but I chose to wait..
Very helpful staff.
Everything went smoothly
Prompt service and clear outcomes
Very happy with the treatment I received
Well advised on everything that was being done
As mentioned everything was looked after by someone I trust so very happy.
Because it's a fact, couldn't be more satisfied
I was kept updated and my vehicle was ready before the agreed time. Brilliant as always.
very pleased a nice cup of coffee at last and proffessional employees
Very good service no issues at all
they seem to always try to go that little bit extra to help. and keep me informed on any unexpected problems as soon as possible
Nothing went wrong. All good.
Friendly and efficient service
Quick process of repair as per the initial discussion
Always makes me feel like a valued customer.
Laura from the Service Team was very helpful and great customer service. Michael the technician was very detailed and helpful in the service on my vehicle.
Informed and completed as promised
Staff are professional and pleasant constantly giving me updates on cars progress
Perfect service thank you.
We have always had great service from the BMW garage, no complaints whatsoever.
Car had an oil service and was ready 3 hours before they estimated it would be Oh... it was washed and waxed as well so it look great
All issues resolved professionally
Very good at BMW site
Was dealt with efficiently and professionally by Wendy throughout my visit.
Karl Thompson, technician, provided the video of the walk around my car, and it was extremely informative, detailed, and clear. Having seen many videos like this, this was the best I have seen.
Informed of everything that was happening
Very easy process and a lovely clean car after the work!
Totally happy. Wendy organised everything and kept me informed of the progression of the car service. Many thanks
As above,mega team ??
the car was picked up from home and returned later in the day having had the service..
Meets my expectations
I believe that they tried their utmost to diagnose and fix an irritating ticking sound from behind the dashboard and up to now it seems ok
Because I was satisfied with the service.
Friendly and helpful staff in a safe environment
No fuss and great communication around the process.
Been a BMW customer for around 20 years or more, always friendly, nothing is too much trouble. Never been disappointed with ser6.
First class service
Overcharged but immediately rectified.
Staff were fantastic.
very good experience
Very detailed assessment of my car
The service was carried out on time and for the agreed cost.
Each job was completed to a high standard and shared in a way I could understand.
Car was very well looked offered free wash and vac faultless service
Very prompt and helpful
Pleased with the service I received at bmw Durham.
Special thanks to Susan on reception and Wendy Hall who managed the process from start to finish - great work - great people !! :-)
Felt looked after. Very friendly and efficient service. Laura excellent.
The people I dealt with at BMW Durham were as professional and courteous as ever.
great communication with me sales person and management
The staff were polite and helpful and I was kept informed of progress
Service well done and finished on time
My expectation was managed well
Your customer support staff are always excellent and so attentive to detail
Very good service
First class service as usual.
Did well to look after me during the COVID-19 situation. Explained what was to happen and prioritised me as I was short of time.
Service staff where outstanding - Very helpful
Covid safe and very professional
Our first visit was nearly our last! No sales person available. So left contact details to enable an appointment to be made. However at the duly appointed date and time there was no record of our appointment. Luckily Adam Gregory stepped in to cover
The hiccups with my ID evidence were dealt with swiftly & professionally by Adam & his manager.
Ne Kerian Banks was very efficient and professional, very good advising!
Staff go the extra mile to support the customer needs
Kieran Banks - sales person - ensured the sale and delivery of the car suited everything I required. He was friendly, patient and listened carefully to everything I asked for .
Very satisfied, a pleasure to deal with.
Everything went smoothly, on time and even extras sorted to make it perfect for my wife. Yes you cant sit in the cars etc but that is not the fault of the centre, thats just the way it is.
Spotless Clean Dealership with very friendly & helpful staff.you've taken all precautions throughout this pandemic.