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Very happy with everything
Good service. Was able to use hot desk for work calls and conference meeting. However WiFi connection poor.
The staff were professional and courteous throughout
Even though there were extra payments for wear and tear parts, after viewing the video service provided, the jobs were carried out at a high standard and all repairs needed were explained to me by Wendy Hall who dealt with my service and m.o.t.
Service done quickly with no problems.
Work carried out on time
Again, great staff and love the video that is sent outlining the main points they had found during the service- It's reassuring and a lovely touch.
Excellent customer service: courteous, efficient, prompt and thorough
Good serice and reliabe
As above, and also gave me confidence that my vehicle was in good condition to set off on a holiday in Scotland - the first one in three years.
Usual friendly welcome and attentive.
The service I received was excellent and well informed with the process off the car.
I was advised the service was not necessary but they would undertake a vehicle inspection and top up ad blu. Vehicle also washed.
Brilliant customer service from sales advisor Sara Dodds. The whole process was smooth and easy. Peace of mind buying an approved vehicle with warranty.
service was really good
Cannot fault the experience buying my new bmw
Friendly and informative staff
Your performance was faultless
Great service and friendly staff
Great health check in my car before my holidays
Very good customer care
Only marked down because took 2 days to fix due to difficulty getting parts , was informed of progress throughout though and healthcheck video was spot on and very informative .
Very good service and professional
Very fast service and understanding of my needs
Very friendly service, managed all communication with my warranty company, complementary clean and vacuum is good but could pay a little more attention to the interior (boot was not vacuumed at all)
Efficient, friendly and informative...
Lovely service as usual
Very helpful ,great service
They carried out a comprehensive health check and sent me a video explaining their findings.
Helpfull and polite service
It took 3 days in total to fix but I had the benefit of a courtesy car. Since then I have had no problems.
As above couldn't fault anything
Service completed without any delays. Friendly helpful service receptionists.
Absolutely fantastic service.
Great service and polite staff
Everything was explained in advance of the service with regards to covid safety, the service to be undertaken and the cost. On the day, everything went as clockwork including the time estimated for the service.
Made to feel very comfortable
Work was completed in a timely manner and I was kept updated with progress throughout the day
Very good with the experience, and information given !
TIMELY COLLECTION AND RETURN.POLITE AND PLEASANT DRIVER,EXCELLENT.
Good service nothing a trouble
All done to perfection - service reminder; service; cut-price MOT; replaced fuse foc; car valeted inside & out; no waiting; polite & considerate attention. Have been a satisifed Vertu Honda customer for years so now a satisfied Vertu BMW customer!
The process was easy, the staff were polite and the work was completed as promised.
Very satisfied with the professional service I received from BMW and I would recommend it to others.
Fast friendly and Covid secure service , will use this centre again
Over many years of dealing mainly with the service department - I have excellent service- Although unable to complete the task at this visit I am assured that a BMW software update will cure the problem. Dept Manager Helen Smith makes it all work!
Car was recalled so the work carried out was done
Sara in sales was very understanding and proactive, very good at her job.
Fast and efficient
Prompt service, kept me informed of vehicle service and safety checks, Vehicle was returned cleaned and on time,
overall just a good experience from bmw durham.
Work was done to a high standard
Staff very friendly and helpful in answering any questions asked of them.
The team went the extra mile keeping me informed.
Helpful, friendly, answered my query, PPE worn and anti-bac gel avaiulable. Good visit to Vertu Durham.
Communication was good and courteous
Jon at BMW Durham was great from start to finish he was very polite and attentive throughout the buying process, delivery and after delivery ,he is an asset to BMW
BMW Durham kept me informed of the delivery date via email and everything went to plan for September 1st pick up. I was completely satisfied with the process.
Service really good
Great ambience, friendly people,helped me get a deal i was overjoyed with. Also a very efficient purchasing process.
The process of purchasing my new car was very good, the sales person was knowledgeable, helpful and highlighted several ways to purchase.
Amazing attention to detail from Sara Dodds at the franchise. Great package, clearly explained. Good delivery time (timing as promised). Very satisfied indeed.
Everything went very smoothly, salesman Will Todd was a pleasure to deal with. In contrast to BMW Sunderland where I made my first appointment & was left for over 45 minutes past the time without the salesman appearing. No apology then or later
Again competitive deal and excellent customer service provided throughout.
I wasn't pressured into making a decision and my requirements were taken onboard.
Used this centre for my last 5 cars and always had wonderful service.
BMW Durham were extremely helpful from the first time I made contact, nothing was ever to much hassle. I felt valued as a customer and would definitely recommend.
Bought numerous bmw's From this centre
My sales advisor Will Todd was super efficient and professional when i started looking for a new vehicle. I feel he went above and beyond in his search for an appropriate car to suit my needs. He kept in regular contact via telephone and email too.
Very happy to have simply turned up, signed a few forms and able to give over my old car and drive away the new one.