CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very happy with everything

Service

Good service. Was able to use hot desk for work calls and conference meeting. However WiFi connection poor.

Service

The staff were professional and courteous throughout

Service

Even though there were extra payments for wear and tear parts, after viewing the video service provided, the jobs were carried out at a high standard and all repairs needed were explained to me by Wendy Hall who dealt with my service and m.o.t.

Service

Great service

Service

Service done quickly with no problems.

Service

Work carried out on time

Service

Again, great staff and love the video that is sent outlining the main points they had found during the service- It's reassuring and a lovely touch.

Service

Excellent customer service: courteous, efficient, prompt and thorough

Service

Good serice and reliabe

Service

As above, and also gave me confidence that my vehicle was in good condition to set off on a holiday in Scotland - the first one in three years.

Service

Usual friendly welcome and attentive.

Service

The service I received was excellent and well informed with the process off the car.

Service

Problem solved

Service

I was advised the service was not necessary but they would undertake a vehicle inspection and top up ad blu. Vehicle also washed.

Service

Brilliant customer service from sales advisor Sara Dodds. The whole process was smooth and easy. Peace of mind buying an approved vehicle with warranty.

Service

service was really good

Service

Cannot fault the experience buying my new bmw

Service

Friendly and informative staff

Service

Your performance was faultless

Service

Great service and friendly staff

Service

Great health check in my car before my holidays

Service

Very good customer care

Service

Only marked down because took 2 days to fix due to difficulty getting parts , was informed of progress throughout though and healthcheck video was spot on and very informative .

Service

Very good service and professional

Service

Very fast service and understanding of my needs

Service

Very friendly service, managed all communication with my warranty company, complementary clean and vacuum is good but could pay a little more attention to the interior (boot was not vacuumed at all)

Service

Efficient, friendly and informative...

Service

Lovely service as usual

Service

Very helpful ,great service

Service

They carried out a comprehensive health check and sent me a video explaining their findings.

Service

Helpfull and polite service

Service

It took 3 days in total to fix but I had the benefit of a courtesy car. Since then I have had no problems.

Service

As above couldn't fault anything

Service

Service completed without any delays. Friendly helpful service receptionists.

Service

Absolutely fantastic service.

Service

Great service and polite staff

Service

Everything was explained in advance of the service with regards to covid safety, the service to be undertaken and the cost. On the day, everything went as clockwork including the time estimated for the service.

Service

Made to feel very comfortable

Service

Work was completed in a timely manner and I was kept updated with progress throughout the day

Service

Very good with the experience, and information given !

Service

TIMELY COLLECTION AND RETURN.POLITE AND PLEASANT DRIVER,EXCELLENT.

Service

Good service nothing a trouble

Service

All done to perfection - service reminder; service; cut-price MOT; replaced fuse foc; car valeted inside & out; no waiting; polite & considerate attention. Have been a satisifed Vertu Honda customer for years so now a satisfied Vertu BMW customer!

Service

The process was easy, the staff were polite and the work was completed as promised.

Service

Very satisfied with the professional service I received from BMW and I would recommend it to others.

Service

Fast friendly and Covid secure service , will use this centre again

Service

Very satisfied

Service

Over many years of dealing mainly with the service department - I have excellent service- Although unable to complete the task at this visit I am assured that a BMW software update will cure the problem. Dept Manager Helen Smith makes it all work!

Service

Can't fault

Service

Car was recalled so the work carried out was done

Service

Sara in sales was very understanding and proactive, very good at her job.

Service

Fast and efficient

Service

Prompt service, kept me informed of vehicle service and safety checks, Vehicle was returned cleaned and on time,

Service

overall just a good experience from bmw durham.

Service

Work was done to a high standard

Service

Staff very friendly and helpful in answering any questions asked of them.

Service

The team went the extra mile keeping me informed.

Service

Helpful, friendly, answered my query, PPE worn and anti-bac gel avaiulable. Good visit to Vertu Durham.

Service

Communication was good and courteous

Service

Jon at BMW Durham was great from start to finish he was very polite and attentive throughout the buying process, delivery and after delivery ,he is an asset to BMW

Sales

BMW Durham kept me informed of the delivery date via email and everything went to plan for September 1st pick up. I was completely satisfied with the process.

Sales

Service really good

Sales

Great ambience, friendly people,helped me get a deal i was overjoyed with. Also a very efficient purchasing process.

Sales

The process of purchasing my new car was very good, the sales person was knowledgeable, helpful and highlighted several ways to purchase.

Sales

Amazing attention to detail from Sara Dodds at the franchise. Great package, clearly explained. Good delivery time (timing as promised). Very satisfied indeed.

Sales

Everything went very smoothly, salesman Will Todd was a pleasure to deal with. In contrast to BMW Sunderland where I made my first appointment & was left for over 45 minutes past the time without the salesman appearing. No apology then or later

Sales

Again competitive deal and excellent customer service provided throughout.

Sales

I wasn't pressured into making a decision and my requirements were taken onboard.

Sales

Used this centre for my last 5 cars and always had wonderful service.

Sales

BMW Durham were extremely helpful from the first time I made contact, nothing was ever to much hassle. I felt valued as a customer and would definitely recommend.

Sales

Bought numerous bmw's From this centre

Sales

My sales advisor Will Todd was super efficient and professional when i started looking for a new vehicle. I feel he went above and beyond in his search for an appropriate car to suit my needs. He kept in regular contact via telephone and email too.

Sales

Very happy to have simply turned up, signed a few forms and able to give over my old car and drive away the new one.