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ABOUT CENTRE VERTU DURHAM

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly manner and helpful thought out - from being greeted at the door right though to picking the car back up

Service

I liked the video from under the car

Service

Good communication and friendly advisers

Service

The service experience was good, they booked the car in without any issues at a time that suited me, then they picked the car up and dropped it off after. Nothing was too much trouble.

Service

The speed of turnaround was excellent, and the diagnostic was done quickly which ment the repair could be done next day,

Service

Very happy with the customer service

Service

The staff were friendly, professional and done an outstanding service I felt very reassured after MOT

Service

Very good staff and service

Service

No issues at all. Took longer for the first service, but I chose to wait..

Service

Very helpful staff.

Service

Everything went smoothly

Service

Prompt service and clear outcomes

Service

Very happy with the treatment I received

Service

Well advised on everything that was being done

Service

As mentioned everything was looked after by someone I trust so very happy.

Service

Because it's a fact, couldn't be more satisfied

Service

I was kept updated and my vehicle was ready before the agreed time. Brilliant as always.

Service

very pleased a nice cup of coffee at last and proffessional employees

Service

Very good service no issues at all

Service

they seem to always try to go that little bit extra to help. and keep me informed on any unexpected problems as soon as possible

Service

Nothing went wrong. All good.

Service

Very efficient

Service

Really simple

Service

Friendly and efficient service

Service

Quick process of repair as per the initial discussion

Service

Always makes me feel like a valued customer.

Service

Laura from the Service Team was very helpful and great customer service. Michael the technician was very detailed and helpful in the service on my vehicle.

Service

Informed and completed as promised

Service

Staff are professional and pleasant constantly giving me updates on cars progress

Service

Perfect service thank you.

Service

We have always had great service from the BMW garage, no complaints whatsoever.

Service

Car had an oil service and was ready 3 hours before they estimated it would be Oh... it was washed and waxed as well so it look great

Service

All issues resolved professionally

Service

Very good at BMW site

Service

Was dealt with efficiently and professionally by Wendy throughout my visit.

Service

Karl Thompson, technician, provided the video of the walk around my car, and it was extremely informative, detailed, and clear. Having seen many videos like this, this was the best I have seen.

Service

Informed of everything that was happening

Service

Very easy process and a lovely clean car after the work!

Service

Totally happy. Wendy organised everything and kept me informed of the progression of the car service. Many thanks

Service

As above,mega team ??

Service

the car was picked up from home and returned later in the day having had the service..

Service

Meets my expectations

Service

Laura

Service

I believe that they tried their utmost to diagnose and fix an irritating ticking sound from behind the dashboard and up to now it seems ok

Service

Because I was satisfied with the service.

Service

Friendly and helpful staff in a safe environment

Service

No fuss and great communication around the process.

Service

Very helpful

Service

Been a BMW customer for around 20 years or more, always friendly, nothing is too much trouble. Never been disappointed with ser6.

Service

Great service

Service

Good service

Service

First class service

Service

Overcharged but immediately rectified.

Service

Staff were fantastic.

Service

very good experience

Service

Very detailed assessment of my car

Service

The service was carried out on time and for the agreed cost.

Service

Each job was completed to a high standard and shared in a way I could understand.

Service

Car was very well looked offered free wash and vac faultless service

Service

Very prompt and helpful

Service

Pleased with the service I received at bmw Durham.

Service

Special thanks to Susan on reception and Wendy Hall who managed the process from start to finish - great work - great people !! :-)

Service

Felt looked after. Very friendly and efficient service. Laura excellent.

Service

Kept informed

Service

The people I dealt with at BMW Durham were as professional and courteous as ever.

Service

great communication with me sales person and management

Service

The staff were polite and helpful and I was kept informed of progress

Service

Service well done and finished on time

Service

My expectation was managed well

Service

Your customer support staff are always excellent and so attentive to detail

Service

Very good service

Service

First class service as usual.

Service

Did well to look after me during the COVID-19 situation. Explained what was to happen and prioritised me as I was short of time.

Service

Service staff where outstanding - Very helpful

Service

Covid safe and very professional

Sales

Our first visit was nearly our last! No sales person available. So left contact details to enable an appointment to be made. However at the duly appointed date and time there was no record of our appointment. Luckily Adam Gregory stepped in to cover

Sales

The hiccups with my ID evidence were dealt with swiftly & professionally by Adam & his manager.

Sales

Ne Kerian Banks was very efficient and professional, very good advising!

Sales

Staff go the extra mile to support the customer needs

Sales

Kieran Banks - sales person - ensured the sale and delivery of the car suited everything I required. He was friendly, patient and listened carefully to everything I asked for .

Sales

Very satisfied, a pleasure to deal with.

Sales

Everything went smoothly, on time and even extras sorted to make it perfect for my wife. Yes you cant sit in the cars etc but that is not the fault of the centre, thats just the way it is.

Sales

Spotless Clean Dealership with very friendly & helpful staff.you've taken all precautions throughout this pandemic.