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ABOUT CENTRE VERTU DURHAM

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

great communication with me sales person and management

Service

The people I dealt with at BMW Durham were as professional and courteous as ever.

Service

Did well to look after me during the COVID-19 situation. Explained what was to happen and prioritised me as I was short of time.

Service

Service staff where outstanding - Very helpful

Service

Friendly and efficient

Service

Helpful attentive and exceeded expectations in attitude and general customer service

Service

All service done as stated and on time.

Service

Five star hotel treatment

Service

Can't see any negatives

Service

The service was done satisfactorily.

Service

If the name change indicates a change of ownership and management, fantastic - I, as a customer, have noticed and appreciate the trouble you've been to. If it's more of a cosmetic change and simply a rebranding, then whatever you've done, it's great

Service

Again... SUPER SERVICE - VERY FRIENDLY

Service

Simple no fuss operation.

Service

Omissions and errors from the previous service (done by prior company who owned the business) were rectified without problem.

Service

Very good customer service from reception and service department

Service

Cos I find them very professional and friendly which makes a big difference to me

Service

Professional

Service

Safe environment. Friendly, professional service

Service

Excellent communication and personal service

Service

Staff were excellent - clear advice including arrangements under COVID restrictions. Car quality is excellent so never a worry that all will be good - I only wish the prices were less and I'd be in a 4Series.

Service

Problem resolved, Laura was keeping me up to do date and let me know if things would take longer etc.

Service

Brilliant service as usual, always made to feel like a VIP.

Service

Good service,professional staff

Service

Work done in a timely manner.

Service

Service carried out with out any issues

Service

Service assistance was fantastic, couldn't ask for more from him

Service

Very friendly and professional staff

Service

Excellent customer service ,first class Regards Graeme Wight

Service

Car was ready as promised plus video and explanation of service work carried out

Service

Kept informed nothing left to chance

Service

efficient service.

Service

Staff were excellent espically Lauren Duncan at Durham Vertu.

Service

Service department are pro-active, and ready to help at short notice, and what's really appreciated, is a loan car always available at 'service' time.

Service

My car was collected and delivered on time.

Service

very happy, with no problems

Service

Easy to make the appointment. When the job was done I got a phone call to collect the car. No problems at all

Service

Every aspect very good

Service

Ryan was very helpful throughout the process. He kept me informed at all stages and was a pleasure to deal with.

Service

Kept me in touch throughout the day

Service

Good communication from Ryan, repair carried out quickly

Service

No issues

Service

They couldn't help enough, everything was dealt with and I was looked after from start to finish

Service

All went well. Reception and servicing all good.

Service

Great customer service, friendly, helpful

Service

My car was booked in for the service and they rang just before it was ready so that I had time to get there. All staff were excellent

Service

Happy

Service

I was very happy with the staff who dealt with me. My bill was larger than I hoped for but hopefully that's me sorted for a while!! Also very happy my car was washed and hoovered for me . Thanks

Service

Work and customer service given very good.

Service

Service provided by Customer Service Agent Ryan and Technician Chris impeccable. They made an expensive repair seamless and easy.

Service

Greeting by a friendly young lady, Dealt with by Wendy excellent knowledge, went through all the checks that would be checked out

Service

staff were helpful

Service

Well trained and professional

Service

My recent dealings with Vertu BMW Durham have reinforced my belief in receiving the standard of service I would expect from owning a premium motor vehicle.

Service

The team as a whole were great, Ryan kept me informed of progress at all times and managed the repair and redelivery brilliantly

Service

As above

Service

Excellent customer service

Service

As usual service was friendly and polite

Service

Despite the restrictions caused by the pandemic, my wife and I were well looked after while the car was being serviced. The car was cleaned beautifully inside and out. Thank you to all the Durham staff we encountered that day.

Service

After weeks of trying to get my car serviced Durham managed to do the service and sort a problem with my brakes and window wipers.

Service

kept up to date with the progress of works required / done , received a video of the checks that were completed which was a nice touch.

Service

Always room for improvement

Service

Good quick service

Service

Always helpful and friendly.

Service

Excellent customer service

Service

Service was completed as described ,at the price quoted and the car was returned to me in a clean and tidy condition.

Service

As above

Service

Helpful staff, Wendy dealt with my case efficiently and offered me a competitive rate. Her attitude was courteous and positive. The car was nicely cleaned and washed!

Service

As above also social distancing well thought out

Service

The issue I had regarding servicing was resolved to my satisfaction.

Service

Communication is great. Also the video during the service was a good touch

Service

Excellent service done in a good time

Service

Courteous friendly staff. Ryan explained in detail the work being performed and why the work may take longer than detailed in the original appointment.

Service

Work carried out in a timely manner with a very good health check video by the technician. All levels of expectation exceeded. Great team, very friendly and welcoming. Having had experience with all BMW dealers in the area Durham is the best. Fact

Service

Coopers took on my emergency task, without an appointment, solved the problem, and even washed the car, - First Class Service.

Service

Couldn't fault the service received.

Service

Good service as always. Pity covid has limited the service.

Service

As one above

Service

See previous comments

Service

Ryan was excellent in the way he provided care and customer service.

Service

Dealership booked me in at short notice when local one had an issue with booking. Staff were excellent on dropping car off and totally understanding when I was unable to pick up and needed to delay a day.

Service

Kept informed every step of the way

Service

I was more than satisfied. I was reminded the day before that I had an appointment. I wasn't kept waiting on the day and my car was returned at the time given clean inside and out.

Service

Faultless

Service

Improved check in. Appointments mean less waiting

Service

Nothing to fault. Car was returned immaculate.

Service

Difficult times for everyone but everything went smoothly & lots of attention to detail from everyone

Sales

Given the current situation all ran smoothly

Sales

Kieran Banks was excellent to deal with given the current climate with the pandemic, and very happy with the service from the team at Vertu Durham

Sales

It would have been 5 but owing to the covid 19 the agents weren't allowed in the car with us so couldn't explain the workings of the car but said if we wanted to come back at later date they would be more than happy to give us a lesson on it

Sales

Car exactly what I was looking for. Very responsive to my queries. Even though difficult during lockdown felt customer experience was still good. Kieran was extremely knowledgeable, helpful and friendly.

Sales

Good experience despite difficult COVID restrictions

Sales

Excellent service. Have previously bought a car from the same dealer and would also plan to do so in the future. Very helpful and knowledgeable sales team who regularly kept me up to date with how things were progressing.

Sales

They were very professional from start to driving away experience was 5 star

Sales

As above, the whole experience from day one to collection day and the follow up call have been excellent. Friendly service, great knowledge and will do anything to help. Very happy!

Sales

Fantastic handover in the circumstances permitted by COVID restrictions. Safe handover environment. Staff informative and extremely helpful

Sales

Sales adviser josh always goes the extra mile to give great customer service

Sales

As above great handover very helpful and friendly. Even sent a video of the car before I collected it with instructions for when I arrived.

Sales

Car brought from Ireland for my particular specifications.