SALES

5.0

SERVICE

4.5

267 ratings and 146 comments received in the last 90 days.

06 June 2025

Meets all of my requirements

04 June 2025

Again excellent service even when problems occurred.

03 June 2025

Good handover experience and follow up

03 June 2025

Very professional and spent a lot of time on handover going through all new displays in the car

27 May 2025

See above otherwise it would have been perfect

11 May 2025

Everything went smoothly All our questions s were answered Abby was very approachable and friendly

10 May 2025

Gaz was excellent

07 May 2025

It was all straightforward and without any issues. I dealt with the same person throughout which made things easier

03 May 2025

Michael Pattison, Sales Manager, gave us first class service from the moment we entered the Centre in Durham through to picking up the car. Liam the BMW Genius was very halpful during handover and will be there for any further questions.

24 April 2025

Seamless process; very efficient throughout.

08 June 2025

Every time I go to Vertu Durham bmw, they give poor service, unfortunately it is close to home

08 June 2025

Courtesy car should have been better Wait times

05 June 2025

Good customer service & communication

04 June 2025

Excellent staff and very knowledgeable

03 June 2025

Recall work on 2 vehicles was undertaken in convenient appointment slots at the same time

31 May 2025

Nothing was done

30 May 2025

Delivered everything as expected

30 May 2025

Unexpected repairs are always bad news but they were explained well with options

30 May 2025

All needs taken care of in a timely manner.

30 May 2025

Super professional and proud staff. Love being there.

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