OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 112 comments received in the last 90 days.
23 August 2025
See our comments above
22 August 2025
Couldnt fault them
11 August 2025
From start to finish nick was great
01 August 2025
Gaz and Nick were very easy to deal with and very knowledgeable in terms of the car and the add on products and made the whole process stress free. My wife and I were made to feel very welcome during the handover of the vehicle.
01 August 2025
The car was deliveres before the original date stated and everything was straightforward
21 July 2025
Throughout the purchasing process, we were kept well-informed at all times. It is always good to know that we are dealing with such a professional organisation.
17 July 2025
Excellent customer service from Gursavik Singh (Gaz),
03 July 2025
The whole experience was seamless and a very enjoyable pleasure.
22 June 2025
Gaz who sold me the vehicle was really helpful, patient and kept me up to date and informed through the whole process, answering all the questions I kept firing over to him.
26 August 2025
Issue caused just during service resulting in sos functionality not working. Had to be booked back in to resolve (something not reconnected) but this was arranged and carried out as efficiently as possible and really well handled.
26 August 2025
Every body was polite and helpful and the Problem was rectified , within the time frame that I asked for.
25 August 2025
All of the team seem highly skilled.
24 August 2025
Although I was pleased with the service I didn't find get a solution to my vehicles fault
24 August 2025
I was happy with the service provided
24 August 2025
Very good service
23 August 2025
Kept informed at all stages
22 August 2025
You are not cheep. You do a good job BUT you are expensive.
21 August 2025
Extremely satisfied. Best BMW dealer in north east.
20 August 2025
Durham were great especially Samantha Jackson. The issue above wasn't their fault and they sorted car in about 90 mins so spot on. Expensive but other than the above good.
24 August 2025
The service and interaction with the salesman was very good- friendly, knowledgeable without being a