OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 95 comments received in the last 90 days.
22 June 2025
Gaz who sold me the vehicle was really helpful, patient and kept me up to date and informed through the whole process, answering all the questions I kept firing over to him.
10 June 2025
Everything as promised and even delivered 1 week earlier.
06 June 2025
Meets all of my requirements
04 June 2025
Again excellent service even when problems occurred.
03 June 2025
Good handover experience and follow up
03 June 2025
Very professional and spent a lot of time on handover going through all new displays in the car
27 May 2025
See above otherwise it would have been perfect
11 May 2025
Everything went smoothly All our questions s were answered Abby was very approachable and friendly
10 May 2025
Gaz was excellent
06 July 2025
Amazing staff. Megan was amazing, she was polite and welcoming as well as professional and knowledgeable. A real asset to Vertu and BMW
06 July 2025
The mechanic had very well detailed checks and explanations during the vehicle health check, hopefully that'll continue. The staff are friendly on the day of our visit.
04 July 2025
Great communication at all times, car repaired as expected.
03 July 2025
Quickly fixed
02 July 2025
I was very satisfied with my service experience at Vertu Durham. The staff were professional and courteous, and the wheel alignment on my BMW 7 Series was done efficiently and to a high standard. The car drives noticeably better now. The process was
01 July 2025
efficient ,quick and courteous
30 June 2025
As above, but an expensive job.
30 June 2025
Megan couldn't do enough for you. Always asking if there was more she could do to help
24 June 2025
Great service
24 June 2025
Great customer care from samantha service martin at warranty
03 July 2025
The whole experience was seamless and a very enjoyable pleasure.