SALES

5.0

SERVICE

5.0

184 ratings and 95 comments received in the last 90 days.

03 July 2025

The whole experience was seamless and a very enjoyable pleasure.

22 June 2025

Gaz who sold me the vehicle was really helpful, patient and kept me up to date and informed through the whole process, answering all the questions I kept firing over to him.

10 June 2025

Everything as promised and even delivered 1 week earlier.

06 June 2025

Meets all of my requirements

04 June 2025

Again excellent service even when problems occurred.

03 June 2025

Good handover experience and follow up

03 June 2025

Very professional and spent a lot of time on handover going through all new displays in the car

27 May 2025

See above otherwise it would have been perfect

11 May 2025

Everything went smoothly All our questions s were answered Abby was very approachable and friendly

10 May 2025

Gaz was excellent

06 July 2025

Amazing staff. Megan was amazing, she was polite and welcoming as well as professional and knowledgeable. A real asset to Vertu and BMW

06 July 2025

The mechanic had very well detailed checks and explanations during the vehicle health check, hopefully that'll continue. The staff are friendly on the day of our visit.

04 July 2025

Great communication at all times, car repaired as expected.

03 July 2025

Quickly fixed

02 July 2025

I was very satisfied with my service experience at Vertu Durham. The staff were professional and courteous, and the wheel alignment on my BMW 7 Series was done efficiently and to a high standard. The car drives noticeably better now. The process was

01 July 2025

efficient ,quick and courteous

30 June 2025

As above, but an expensive job.

30 June 2025

Megan couldn't do enough for you. Always asking if there was more she could do to help

24 June 2025

Great service

24 June 2025

Great customer care from samantha service martin at warranty

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