167 ratings and 59 comments received in the last 90 days.

09 February 2022

Comes down to the personal interactions with Scott. From my experience he is doing an excellent job of representing the dealership & BMW and I found the dealership very friendly, very quick and responsive to queries.

03 February 2022

A flawless process through the dealership.

25 January 2022

Scott kept us informed of how things were moving forward.

17 January 2022

i was satisfied with the service i received

08 December 2021

Very supportive

04 December 2021

Kieran couldn't have been more helpful during our purchase and handover

22 February 2022

Very polite and professional

22 February 2022

Very professional and kept me informed

21 February 2022

Did exactly what was asked and found no fault so gave me a reduction in cost

21 February 2022

collected and dropped off same day. Good communication including video of service . washed and hoovered, what's not to like.

19 February 2022

There were no surprises when I got the bill as I was rang up and informed about additional elements (fuel line clean and Adblue top up) before going ahead and getting them done.

18 February 2022

Chloe on your service desk was very helpful and made sure we were completely satisfied with your overall service provision.

14 February 2022

As stated previously , receive a first class service from everyone at the Durham branch of Vertu BMW

14 February 2022

See above-my car was collected for M.O.T. etc.from my house and returned at the end of the day. The driver (Carl-technician) who lives locally was polite and pleasant, the car was clean and tidy and I was able to licence it on internet straight away.

14 February 2022


12 February 2022

Andrea was superb in dealing with my issue. Her customer service was first class and a credit to your centre

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