About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

166 ratings and 107 comments received in the last 90 days.

24 February 2026

Really satisfied, met our demands unlike another certain German car manufacturer

17 February 2026

Always kept informed throughout the process. All the staff were kind and polite. We never felt pressured by Gaz and the experience was very positive.

13 February 2026

Everything went like clockwork. It was very professional and Nick was thorough,friendly and very helpful.

02 February 2026

I have enjoyed driving BEN card for a number of years now. The whole staff at Vertu Durham were friendly, curtious, and helpful as usual. Special mention to Andy Nichols, who gave me and my wife excellent service. A very knowledgeable friendly man

28 January 2026

Everything went very smoothly

15 January 2026

Very satisfied with centre well organised. nice friendly environment , Andrew Nichols was so helpful and understanding of our requirements for the purchase of our new X3

15 January 2026

Andrew was amazing, patient and helpful. Nick and Nathan also were brilliant fantastic sales team

16 December 2025

Nick our sales executive made the whole purchase straight forward answering many questions which we had.The hand over was fantastic it made it feel like a really special occasion.

12 December 2025

very good service

05 December 2025

The salesman was excellent and friendly and helpful for questions we had.

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26 February 2026

Dropped car off at the agreed time, report was sent after 1 hour and car ready earlier than suggested

25 February 2026

Staff and helpfull assistance with our BMW x3 problem could not have been better.

25 February 2026

Friendly service with job finished on time

25 February 2026

Everything done efficiently and as promised

25 February 2026

warm welcome, helpful, short checkin, good communication, short check-out

24 February 2026

Megan Carter was the service receptionist/representative. Very helpful, friendly and kept me up to date throughout the day my vehicle was in the service centre. Very satisfied with my recent experience.

24 February 2026

Service representative was first class, very happy .

23 February 2026

Good service car back on time

21 February 2026

Needed 4 new tyres for my car. Tyre retailers are always priced very competitively compared to main dealers, I respectfully declined. Then informed that Vertu 'price match'. retailer was £40 a tyre cheaper. Then told we 'may price' match?

20 February 2026

Easy seamless check in and pick up. Car cleaned and video of inspection sent.

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20 February 2026

Girl on service was very helpful told me what would happen and answerd all my questions and after sorting paperwork for loan car took me outside and showed me what car I had the use of .

18 February 2026

I would highly recommend this garage. The aftercare is excellent. The staff are really helpful and friendly.

17 February 2026

Swift and super efficient. the like for like courtesy car was a nice touch. Booking was simple and smooth.

15 February 2026

Great service friendly and helpful staff

14 February 2026

The service on my car was fine but the service record was updated using the wrong ( spare) fob , therefore recording the wrong mileage. I had to leave my car for a further day when I brought this to their attention, which was an inconvenience.

14 February 2026

Good communication and work completed in a timely and professional manner. Samantha was extremely helpful especially when assisting with my tyre claim.

10 February 2026

Had my car in for a diagnostic test, mechanics then found serious problems with the vehicle due to their high knowledge. Really helpful. Thanks also to Nicole for her help.

09 February 2026

Thank you for the wash and vac and my visit was good from the start and special mention to the lady who helped me got my car key , she is so friendly and welcoming. Also it would have been better if I would have a courtesy car for free? Thank you.

09 February 2026

Not satisfied at all was told my car would be finished at end of day only to be told it would be end of next day,having my wife to take a days holiday to take me to durham vertu to pick courtesy car up which I could have done without

08 February 2026

Very professional and quick turnaround

07 February 2026

Staff were friendly and helpful, the garage team sorted the issue with the car quickly and effectively

07 February 2026

Everyone was very helpful nice people always have my custom

07 February 2026

Excellent service as always from BMW Durham, the unexpected discount on my service was a nice surprise and very welcome.

07 February 2026

Very professional service from staff at this service centre.

06 February 2026

They very professional while servicing the car as the video shows it came back perfect. The lady who kept updating us on the car progress was very helpfull. A very good experience ??

06 February 2026

Great service - my. Car was collected and delivered back after the starter motor recall work was completed alongside a free vehicle health check and a wash! Only issue I had was I had been called two or three times and no voicemail left til I called.

05 February 2026

Very efficient and very professional. Great customer service

05 February 2026

The service i received was very good and the staff were really helpful

04 February 2026

I have spoken to BMW about this before, but the incessant up-selling and claiming of work needing to be done well before it actually is needed is tiresome.

04 February 2026

I felt well looked after. Great service, great curtesy car, Great help when I needed to catch a flight.

04 February 2026

Friendly, good communication and very professional. Small delays in getting the car into the workshop caused me some problems as I was without a car unexpectedly

03 February 2026

Everything went smoothly.

02 February 2026

Great communication and speedy service

02 February 2026

Excellent customer service

31 January 2026

Friendly welcoming and efficient

31 January 2026

Great service

29 January 2026

The whole process was very easy to navigate and woman on the phone was so kind and helpful, I think she was called Katherine.

29 January 2026

Efficient service with good communication

26 January 2026

Lovely staff Excellent pick up service Regular progress updates Car cleaned & then dropped off

25 January 2026

Very warm welcome from the service team, Megan and Sam. Spoke to Service Manger Neil also. All provided a great service.

24 January 2026

Efficient and pleasant

23 January 2026

Lots of contact, pleasant lady made regular calls informing me of repair progress. Cae delivered to my home on completion.

22 January 2026

As usual, all the staff at that dealership are always very friendly and efficient

22 January 2026

Clear, professional service. Good

19 January 2026

The service advisor was very helpful and as there was a safety issue managed to book my car in to be seen the next day

19 January 2026

Friendly knowledgeable staff

19 January 2026

Great customer service and kept up to date

19 January 2026

Trust

18 January 2026

The car had a major software fault, however Vertu fixed the car in arpund 24hrs. Would have got 5 stars but the courtesy car was not ready atthe agreed drop off time

18 January 2026

The staff we quick and efficient, I did have a issue by where the staff weren't aware what my car was booked in for but this was rectified quickly and professionally!

17 January 2026

From booking in and kept updated throughout the day and an estimated time to collect my X3 everything went smoothly. Top marks. Excellent customer service.

17 January 2026

They did exactly what I expected and were friendly

17 January 2026

Easy check in process, no hanging around!

13 January 2026

excellent service

12 January 2026

Simple and easy to deal with.

12 January 2026

Friendly efficient and effective.

11 January 2026

Very helpful and provided guidance and communication throughout

10 January 2026

Excellent customer service from reception through to handover. Nicole was very helpful throughout the process.

10 January 2026

Very quick and bang on time. Best coffee ever

06 January 2026

Prefect service

04 January 2026

Communication fantastic and such a great bunch of people to talk you through the car deals.

04 January 2026

Quick service, courtesy car provided

04 January 2026

Service was very good good customer service

03 January 2026

Recall dealt with promptly . My car was picked up on time and delivered back to me on schedule. Communication is of the highest standard

29 December 2025

Very efficient

25 December 2025

Couldn't ask for more

24 December 2025

Top service quickly done

24 December 2025

I received a first class service from Vertu BMW Durham. The reception staff were professional, friendly and courteous throughout my visit. A bonus was that Chris from sales explained to me some of the operations I didn't understand about my car.

24 December 2025

Great service

23 December 2025

Very happy with the service provided

22 December 2025

Car was in on the 17th December for EML problem and this was fixed. Following day another EML problem came up and now the car has got to go back in to get sorted. Every time this happens is an inconvenience for me and my wife.

21 December 2025

Job done on the spot but had a little bit of a wait

21 December 2025

The service was quick, the communication was efficient and the service was done quickly.

21 December 2025

A comprehensive service but pricing to high

20 December 2025

They did the recall quickly and efficiently and nothing else.

20 December 2025

Kept informed of the progress of repair to my car

18 December 2025

In and out after a recall in under 30 mins

18 December 2025

Lovely friendly dealershipAll staff welcoming and knowledgeable

18 December 2025

Good communication

16 December 2025

Excellent service only thing is that my courtesy car could of been a m3

15 December 2025

Job done on time and quickly

15 December 2025

When booking via telephone, I was told it would take 2 hours and I could wait for my vehicle. Unfortunately on arrival I was informed that the vehicle would need to be left all day.

10 December 2025

Excellent car picked up on time and repaired within scheduled time

10 December 2025

Excellent service ??

10 December 2025

My car was booked in for a recall, someone picked my car up and dropped it off 5 hours later.

09 December 2025

Sam was a star!!

09 December 2025

Felt it was a good experience and very friendly staff with repairs carried out very quickly

09 December 2025

I had a minor issue re the micro filter replacement and was also sold a aircon treatment, which I wouldn't have taken had I known the micro filter was part of the aircon. Not the fault of the Durham personnel.

09 December 2025

Service team were great. They even contacted the lease company to arrange new tyres to save me having to take the car to quick fit

09 December 2025

Perfect went exactly as planned

08 December 2025

Very Professional and friendly service

07 December 2025

Good service. But expensive

07 December 2025

High end brands were always known for their customer service. Now, the cars have become more and more plastic and there is now a DIY service check-in and check-out. It has put me off buying BMW in the future.

06 December 2025

Great service

06 December 2025

Requested that car be ready by 15:30 for collection with communications received early afternoon to say it was ready earlier - issue resolved quickly on the payment that was all very professional and efficient

06 December 2025

I was kept well informed as to progress with my repair. Able to wait in a very comfortable waiting area while the repair was carried out. Whole process only took 2 hours!

06 December 2025

Same as above.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vertu Durham BMW

Address

Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0915

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 357 0916

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0191 357 0916

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Unit 5, Brooklands Way, Boldon Business Park, West Boldon, Sunderland, NE35 9LZ

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

0191 357 0916

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0191 357 0915

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map