OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
166 ratings and 107 comments received in the last 90 days.
17 February 2026
Always kept informed throughout the process. All the staff were kind and polite. We never felt pressured by Gaz and the experience was very positive.
13 February 2026
Everything went like clockwork. It was very professional and Nick was thorough,friendly and very helpful.
02 February 2026
I have enjoyed driving BEN card for a number of years now. The whole staff at Vertu Durham were friendly, curtious, and helpful as usual. Special mention to Andy Nichols, who gave me and my wife excellent service. A very knowledgeable friendly man
28 January 2026
Everything went very smoothly
15 January 2026
Very satisfied with centre well organised. nice friendly environment , Andrew Nichols was so helpful and understanding of our requirements for the purchase of our new X3
15 January 2026
Andrew was amazing, patient and helpful. Nick and Nathan also were brilliant fantastic sales team
16 December 2025
Nick our sales executive made the whole purchase straight forward answering many questions which we had.The hand over was fantastic it made it feel like a really special occasion.
12 December 2025
very good service
05 December 2025
The salesman was excellent and friendly and helpful for questions we had.
26 February 2026
Dropped car off at the agreed time, report was sent after 1 hour and car ready earlier than suggested
25 February 2026
Staff and helpfull assistance with our BMW x3 problem could not have been better.
25 February 2026
Friendly service with job finished on time
25 February 2026
Everything done efficiently and as promised
25 February 2026
warm welcome, helpful, short checkin, good communication, short check-out
24 February 2026
Megan Carter was the service receptionist/representative. Very helpful, friendly and kept me up to date throughout the day my vehicle was in the service centre. Very satisfied with my recent experience.
24 February 2026
Service representative was first class, very happy .
23 February 2026
Good service car back on time
21 February 2026
Needed 4 new tyres for my car. Tyre retailers are always priced very competitively compared to main dealers, I respectfully declined. Then informed that Vertu 'price match'. retailer was £40 a tyre cheaper. Then told we 'may price' match?
20 February 2026
Easy seamless check in and pick up. Car cleaned and video of inspection sent.
FIND Vertu Durham BMW
Address
- Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0915
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 357 0916
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0191 357 0916
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Unit 5, Brooklands Way, Boldon Business Park, West Boldon, Sunderland, NE35 9LZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0191 357 0916
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont Industrial Estate, Durham, DH1 1HP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0191 357 0915
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
24 February 2026
Really satisfied, met our demands unlike another certain German car manufacturer